Amit Bhardwaj

About Amit Bhardwaj

I build product-led platforms and operating systems for ops-heavy businesses, especially in marketplaces, logistics, and supply chain environments where scale exposes real execution problems.Over 9+ years across PharmEasy, Tata 1mg, Foodpanda, and a startup I co-founded, I’ve worked at the intersection of operations, product strategy, and execution — owning problems end-to-end, from first-principles diagnosis to system design and on-ground adoption.My work typically involves:a) Defining product strategy, roadmaps, PRDs, and MVP scope for internal platforms (OMS, logistics automation, partner workflows)b) Translating operational pain points (cost, SLA breaches, reliability gaps) into scalable product and process solutionsc) Owning rollout, adoption, and outcomes, not just releases — ensuring systems are actually used at scaled) Leading cross-functional coordination across product, engineering, operations, finance, CX, and external partners (3PLs, couriers)I’ve operated at scale — managing ₹6Cr+ logistics spend, 700K+ monthly orders, 95%+ OTD, multi-city networks, and large partner ecosystems — while delivering measurable impact across cost, SLA, and customer experience.More recently, I’ve been exploring applied AI/ML use cases in logistics, forecasting, and ops decision-making — particularly where data can help move teams from reactive firefighting to proactive control and better trade-offs.I typically work well with:a) Product teams building ops-heavy or platform productsb) Strategy / BizOps leaders solving cost, scale, or reliability challengesc) Founders and operators who want execution-first problem solvers (full-time or advisory)If you’re building or scaling an operations-intensive business and care about real outcomes over buzzwords, happy to connect.

Experience

1. Deputy General Manager Platform Strategy & Operations (Logistics)

   API Holdings

   Apr 2024 — Present · Noida, IN

   Owned product strategy and roadmap for internal logistics & supply chain platforms across B2C and B2B businesses, aligned to business goals around cost efficiency, SLA reliability, and scaleLed problem discovery and prioritization using ops data, SLA failures, and cost drivers, translating them into clear product problem statements and success metricsLed 0→1 product development of a logistics automation platform (partner allocation, order routing, exception handling), making conscious MVP trade-offs based on ROI, operational risk, and adoption readiness→ Reduced ~80% manual effort and delivered ₹64L annual savingsOwned product rollout and adoption planning (internal GTM), including phased rollout, ops enablement, SOP updates, training, and usage tracking to ensure sustained adoption at scaleDefined launch sequencing for Express Healthcare Delivery (1–3 hrs), including MVP constraints, city-wise expansion logic, ops readiness checks, and performance benchmarksBuilt feedback loops and decision dashboards (MSTR, Metabase) to guide post-launch optimization across fraud detection, SLA breaches, and courier performance, protecting ₹20L+ annuallyPartnered with central product and CX teams on customer-facing logistics improvements, shaping tracking visibility, EDD logic, and delay communication — contributing to 10–20 point NPS improvement

Education

• Indian Institute of Management, Indore

  PGP, Information Technology

  2015 — 2017

• National Institute Of Technology jalandhar

  Bachelor of Technology (B.Tech.), Electrical, Electronics and Communications Engineering

  2007 — 2011

• DAV Public School

  Non Medical

  2005 — 2007

• St. Xavier's High School Bahtinda

  Elementary

  1995 — 2005

Skills

• Agile Methodologies
• Microsoft Office
• Google Analytics
• Itil
• Microsoft Sql Server
• Manual Testing
• Test Automation
• Google Adwords
• Quality Assurance