Amit Kumar
Engineering Manager at ServiceNow
- Role
- Engineering Manager at ServiceNow
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Amit Kumar
Experienced Software Engineer with a demonstrated history of working in the computer software industry. Skilled in JavaScript, C++, C# and Java.
Experience
Engineering Manager
Mar 2025 — Present · Hyderabad, IN
Leading a cross-functional engineering team building ServiceNow’s Playbook Designer and Playbook Experience, the workspace-first interface for visualizing, building and executing complex enterprise workflows across departments. Driving the product roadmap and technical architecture to blend deterministic workflow automation with Agentic AI, enabling goal-driven, context-aware experiences that orchestrate both human and automated actions end-to-end.Partnering closely with design, product, and other BUs to ship scalable features that improve agent productivity, increase process transparency, and reduce time-to-resolution for enterprise cases. Owning engineering excellence for the team, including hiring, mentoring, and establishing standards for quality, observability, and secure-by-default development on the Now Platform.
Education
Don Bosco Academy, Patna
Matriculation 10th, Science
1999 — 2005
Bal Vidya Niketan, Jehanabad
High School 12th, PCM
2005 — 2007
Vinayaka Mission's Research Foundation - University
BE, IT
2008 — 2012
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