Amitabh Kumar

About Amitabh Kumar

Accomplished IT professional with overall 21 years of experience in various Customer facing and Delivery roles spanning SAP & NON-SAP landscape• Extensive experience working in multi-cultural environment and proven track record of collaboration between globally located teams• Successfully managed complex programs with global implementation and rapidly evolving requirements in multi-vendor environments• Mentor, leadership & coordinator roles in creation and execution of QA & testing processes, test strategies and plans.• Self-Initiator and a robust team worker with excellent verbal and written skills, especially with regards to presenting findings to both technical and non-technical audiences.• Competent in interfacing with management across all levels, setting outstanding customer service expectations as well as building customer relationship. • Exceptional ability to maintain and build customer relationships and able to comfortably converse with all facets in the customer organization. • A combination of Technical expertise with Project & Program Management Skills • Seasoned expert in designing and developing end to end Testing solutions for various programs/projects under stringent timelines and high pressure with high customer satisfaction rating. • Experience with Retail, Health Care, Education, Information/Media, Manufacturing and Utility domains.• Experienced in functional areas Education, Supply Chain Management, Order Management, Billing, Sales & Marketing and Risk Management.• Extensive experience in business development and Pre-Sales Support• Experienced with all development methodology including Agile (Scrum) development methodology. • Experienced in defining and tracking SLAs.

Experience

1. Associate Director

   Cognizant

   Jul 2016 — Present · Bangalore, IN

Education

• Ranchi University

  Bachelor of Engineering (B.E.)

  1994 — 1998

• NIT Jamshedpur

  Bachelor's degree

  1994 — 1998