Amit Purohit

Customer Success | Salesforce Enterprise Delivery| Practice & Competency Development | Delivery Excellence | Value Realisation| Technical Prog Management

Role
Director at Salesforce
Location
Jaipur, RJ, IN
LinkedIn followers
500 followers
Information TechnologyView LinkedIn profile

About Amit Purohit

CRM practitioner with over 22 years’ experience spanning various industries from a Global Wealth Management & Credit Card Marketing, Publishing, Pharma, and Telecommunication organization.• Global experience – Worked in the US for 9 years for various customers, Bahrain for 2.5 years for BSS transformation at largest telecommunication in Bahrain, United Kingdom for GTM transformation for technology client, 4 years for India FINS, Manufacturing & Tech Customers. •Experience in managing large CRM programs with the onsite-offshore delivery model. Played leadership roles, all of them in customer-facing positions across various functional areas such as CPQ, Sales Force Automation, Call/Contact Centre, Marketing, Client onboarding & and Order Management. •Well experienced in managing transformation projects for green and brownfield launches.• Practice & Competency Building: Strong background in talent incubation and enablement, focusing on cultivating new skills and building a high-performing practice.•Technologies – Core expertise is with handling CRM technologies, Salesforce CPQ certification, Data Migration, and Analytical analysis using Oracle BI.• Expertise involves complete CRM project life-cycle Business Case Development, PreSales, Project Estimation and Scoping, Due-diligence, Process mapping, Solution Design, Project and Program Management• Well-versed with SDLC cycles, requirement gathering, Solution Design, Requirement traceability, onsite-offshore coordination, Cross-functional team coordination, communication management, and delivery management

Experience

  1. Director

    Salesforce

    Feb 2025 — Present

Education

  • University of Rajasthan

    Bachelor's degree, Electrical and Electronics Engineering

    1999 — 2003

Skills

  • Management
  • IT Strategy
  • Siebel
  • Project Delivery
  • Vendor Management
  • Requirements Analysis
  • Sql
  • Pmo
  • Pmp
  • Web Services
  • Software Project Management
  • Crm
  • User Acceptance Testing
  • Pre-Sales
  • Project Planning
  • Requirements Gathering
  • Pl/Sql
  • Service Delivery
  • Business Analysis
  • Global Delivery
  • Telecommunications
  • Data Migration
  • Program Management
  • Sdlc
  • Solution Architecture
  • Business Process
  • Resource Management

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Amit Purohit — Director at Salesforce in Jaipur, RJ, IN | Unifers