Amit Purohit
Customer Success | Salesforce Enterprise Delivery| Practice & Competency Development | Delivery Excellence | Value Realisation| Technical Prog Management
- Role
- Director at Salesforce
- Location
- Jaipur, RJ, IN
- LinkedIn followers
- 500 followers
About Amit Purohit
CRM practitioner with over 22 years’ experience spanning various industries from a Global Wealth Management & Credit Card Marketing, Publishing, Pharma, and Telecommunication organization.• Global experience – Worked in the US for 9 years for various customers, Bahrain for 2.5 years for BSS transformation at largest telecommunication in Bahrain, United Kingdom for GTM transformation for technology client, 4 years for India FINS, Manufacturing & Tech Customers. •Experience in managing large CRM programs with the onsite-offshore delivery model. Played leadership roles, all of them in customer-facing positions across various functional areas such as CPQ, Sales Force Automation, Call/Contact Centre, Marketing, Client onboarding & and Order Management. •Well experienced in managing transformation projects for green and brownfield launches.• Practice & Competency Building: Strong background in talent incubation and enablement, focusing on cultivating new skills and building a high-performing practice.•Technologies – Core expertise is with handling CRM technologies, Salesforce CPQ certification, Data Migration, and Analytical analysis using Oracle BI.• Expertise involves complete CRM project life-cycle Business Case Development, PreSales, Project Estimation and Scoping, Due-diligence, Process mapping, Solution Design, Project and Program Management• Well-versed with SDLC cycles, requirement gathering, Solution Design, Requirement traceability, onsite-offshore coordination, Cross-functional team coordination, communication management, and delivery management
Experience
Director
Feb 2025 — Present
Education
University of Rajasthan
Bachelor's degree, Electrical and Electronics Engineering
1999 — 2003
Skills
- Management
- IT Strategy
- Siebel
- Project Delivery
- Vendor Management
- Requirements Analysis
- Sql
- Pmo
- Pmp
- Web Services
- Software Project Management
- Crm
- User Acceptance Testing
- Pre-Sales
- Project Planning
- Requirements Gathering
- Pl/Sql
- Service Delivery
- Business Analysis
- Global Delivery
- Telecommunications
- Data Migration
- Program Management
- Sdlc
- Solution Architecture
- Business Process
- Resource Management
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