Amit Agrawal
Salesforce / nCino Practice Leader || 2X Trailhead Ranger || 10X Certified
- Role
- Delivery Leader at Cognizant
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Amit Agrawal
A multifaceted, internationally experienced, Delivery / P&L / Pre-Sales / CRM Delivery Leader with 2+ decades of rich experience delivery of large IT programs for Fortune 500 multinational clients involving multi-location, multi-cultural, diverse technologies-based teams. Extensive experience in Managing Implementation/Maintenance of systems in CRM domain (Salesforce, Siebel) helping clients achieve their Digital Customer Experience goals. • Leading portfolio of Banking & Financial Services clients (Salesforce Practice) across North America.• Handling Global delivery of the portfolio with focus on Customer Satisfaction, Quality, Operational Efficiency and Cost/Effort optimizations. Managed a combined ACV of 50+ MM USD.• Drive RFP/RFQ/RFI for Salesforce Practice and new business strategies to increase market share and revenue gain.• Part of Leadership team driving Strategic decisions for Cognizant Salesforce Practice.• Extensive experience in Industry domains like Banking & Financial Services, Life Science / Healthcare, Retail & Consumer Goods, Communication & high Tech and Manufacturing.• Rich experience in Salesforce clouds (Sales, Service, FSC, Experience, nCino) and SFDC technical areas of Lightning configuration and customization (APEX / VF / Lightning Components / Security / SOQL / Process Builder etc.)• Strong communication and presentation skills • Zeal to learn. Certified in Processes (PMP, ITIL) and Technology (10X Salesforce Application Architect, nCino, Siebel)
Experience
Delivery Leader
Sep 2009 — Present · USA, CA
Education
Laxmi Narayan College of Technology
BE, Computer Science
Skills
- Pl/Sql
- Software Development Life Cycle (Sdlc)
- Business Process
- Data Warehousing
- Service Delivery
- Business Analysis
- Global Delivery
- Business Intelligence
- Eai
- Oracle
- Requirements Analysis
- Software Project Management
- Crm
- Integration
- Resource Management
- Sdlc
- Solution Architecture
- Management
- Customer Relationship Management (Crm)
- Siebel
- IT Strategy
- Enterprise Architecture
- Project Delivery
- Web Services
- Project Management
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