Amit Vig
Associate Vice President Operations & Bd-europe @VFS Global
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WORK HISTORY
Associate Vice President Operations & Bd-europe @VFS Global
London, GB
Associate Head (AVP) of Operations for Visa & passport operations– Europe covering UK, Ireland, Serbia, Bosnia & Herzegovina, Albania, Kosovo, Bulgaria, Montenegro, North Macedonia & Croatia.• Business Development Representative - Europe Managing complex border management operations for multiple governments in the Europe region. Total contract value + £120 Million. 190+ staff in 42 locations, 20 countries across Europe. Key targets achievements of EBIT £20m, ambitious ESAT and client NPS targets of <75% Reporting directly to COO and part of key management team for strategic business decisions for the European region. Overall governance on client SLAs, compliances e.g. GDPR, quality & infosec policies and audits Single point of contact for the government missions for account management and contract negotiations.
EDUCATION
Delhi University
Bachelor of Commerce
Delhi University
Bachelor's degree
APEASMA and Deakin University, Australia
MBA; Diploma
ABOUT AMIT VIG
With over 13 years of experience at VFS Global and certifications in PMP and PRINCE2, I have been leading complex visa and passport operations across Europe. As Associate Vice President of Operations and Business Development for Europe, my work spans managing contracts worth over £120 million, overseeing 190+ staff across 42 locations in 20 countries, and ensuring compliance with GDPR and client SLAs. I contribute to high-level strategic business decisions while achieving ambitious EBIT, ESAT, and client NPS targets. My expertise lies in visa operations, business development, and compliance, with a robust track record in program and project management. By focusing on stakeholder collaboration and fostering high-performing teams, I support the delivery of seamless border management solutions for multiple governments. I am committed to fostering operational excellence and innovation to drive customer satisfaction and organizational success.
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