Amit Trivedi
Vice President and Global head of Service Optimization at Vodafone Intelligent Solutions
- Role
- Vice President - Global Head - Service Optimization Vois at Vodafone
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Amit Trivedi
A result oriented, resourceful professional with over 30 years of experience driving Business transformation, Lean, Six Sigma, Digitization, Knowledge management, Customer Service, innovation, Manufacturing, Sourcing and EHS.A Graduate Engineer in Electronics, Possess a leadership graduation from GE, Six Sigma Black-belt Certification from ASQ (American Society for Quality) and Master Black-belt (MBB) from Indian Statistical Institute. A Prince2 practioner, Agile methodology trained, certified Auditor from UL and MR for ISO27001:2005 as well as Have done an “executives’ course on telecom business management” from Indian School of Business (ISB)- Hyderabad.Well organized, result oriented individual with proven ability to Launch and propagate Business strategy, balanced score card, Six Sigma, innovation and similar Business Excellence initiatives in the business unit that aligns with the business and customer needs, improve customer experience, revenue and profitability enhancement, digital lean based business productivity, reduce cost. Exposure and learning in global leader companies like Vodafone for 11 years, GE for 6.5 years, Cummins for 3+ years, Bharti Airtel Limited for 6.2 years.Proficient at designing and implementing processes, digital tools across business operations including new businesses to meet the desired performance standard of excellence.Specialties: Business Transformation Process Excellence, BPMS, Digital Lean and Six Sigma Propagation, Customer experience enhancement, Knowledge Management, Supply chain, Digital tools deployments e.g. CRM, In-life management tool, end to end SCM tool, RPA, digital dashboards and analytical tools.
Experience
Vice President - Global Head - Service Optimization Vois
Sep 2019 — Present · Pune, IN
Education
Axelos
Prince2 - practitioner, Project Management
KKWagh college of Engineering
B E, Electronics
1991 — 1994
Indian School of Business
Executives' course, Business Administration and Management, General
2008 — 2008
Savitribai Phule Pune University
BE, Electronics
1991 — 1994
Shree Dakshinamurti
Primary School, General
1975 — 1978
Crotonville Alumni
Technical Leadership Program Graduation, Business Administration and Management, General
Indian Statistical Institute (SQC & OR)
Master Blackbelt, Six Sigma , Lean , Operational excellence , Process excellence, DFSS
2008 — 2008
Skills
- Gsm
- Product Management
- Cross-Functional Team Leadership
- Team Management
- Business Process Management
- Business Transformation
- Customer Lifecycle Management
- Management Consulting
- Supply Chain
- Vas
- Service Delivery
- Process Engineering
- Bpo
- Service Quality
- Business Strategy
- Business Process Improvement
- Management
- Strategy
- Performance Management
- Crm
- Business Intelligence
- Quality Management
- Channel Partners
- Call Centers
- Business Development
- Knowledge Management
- Outsourcing
- Sourcing
- Operational Excellence
- Six Sigma
- Pmp
- Leadership
- Training
- Distributed Team Management
- Sla
- Process Improvement
- Telecommunications
- Process Excellence
- Mis
- Key Account Management
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