Amit Tiwari
Customer Support Associate @Tech Mahindra
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WORK HISTORY
Customer Support Associate @Tech Mahindra
Toronto, ON, CA
Assisting customers with inquiries related to products, pricing, and availability by providing accurate and timely information- Collaborating closely with internal teams to ensure a seamless customer experience and resolution of complex issues- Maintaining records across various platforms with a focus on accuracy and efficiency- Offering technical assistance and real-time problem-solving to address customer service concerns, ensuring prompt follow-up and resolution to drive customer satisfaction.
EDUCATION
Jaipur National University
Master of Business Administration - MBA
Calcutta University, Kolkata
Bachelor's degree
SKILLS
ABOUT AMIT TIWARI
I am a seasoned IT Service Delivery and Project Management professional with over a decade of experience in optimizing processes and delivering exceptional client solutions. With certifications in ITIL, PMP, Agile Scrum, and Six Sigma, I bring a strategic approach to bridging technology and business goals. My expertise lies in- Leading end-to-end IT service delivery and process improvement initiatives- Implementing ITSM best practices to enhance operational efficiency- Collaborating with cross-functional teams to drive results and meet business objectives- Building strong client relationships through clear communication and reliable delivery. Throughout my career, I’ve successfully led projects that improved compliance, reduced costs, and streamlined operations for global clients across various industries. I thrive in dynamic, fast-paced environments and am passionate about aligning IT services with organizational goals to deliver measurable value. Let’s connect to discuss how I can help your organization achieve operational excellence and drive transformative results!
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