Amit Thapak

About Amit Thapak

A visionary technocrat turned into a senior AI Transformation, leader with 20+ years of rich and extensive experience in consulting, solutioning and developing, AI and emerging technology solutions for Digital Transformation. Expert in developing market leading industry vertical and cross-industry business solution offerings. Leading AI practice for Contact Center transformation (like Google Dialogflow, CES and GECX), HRSS transformation, FP & A transformation, Healthcare conceptualizing market centric offerings.o Actively promoting technology and domain solutions / products including Generative AI (Gen AI) to internal and external stakeholders.o Established multiple propositions in the areas of MLOps, Cognitive Process Automation and Intelligent Vision for cross industry business solution. Worked closely with client senior management teams to shape product / solution strategy, define objectives, negotiate scope, and ensure alignment with business goals. 10+ years of rich & diverse experience into consulting in digital & emerging technologies space for technology-enabled business transformation that has focused on responding to market change. Drove multiple Augmented Reality Solutions / products (interactive eXperience Solution) in the area of Field Service and scaling them from MVP to EVP. Assisted clients disrupt and transform their businesses using Interactive eXperience Solutions from Wipro. Helping them identify opportunities towards implementable use cases in AR / VR, NLP & Machine Learning by providing a solution framework / architecture. Experience in Pre-Sales and Technical Sales comprising estimation, solution design, technical proposals, product fitment and RFP responses. Dynamic, strategic, focused, and business oriented professional with proven analytical skills having ability to work independently, in a team and lead high-performing teams

Experience

1. Director in Ai Solution Practice

   Wipro

   Dec 2018 — Present · Pune, IN

   Wipro iX Team (Interactive Experience)Solution Owner Interactive Experience Solutionso Conceptualized and incubated multiple solution in the areas of Employee Facing Empowered Advisors/Avatar based Digital Assistants and Remote Assistance leveraging Augmented Reality, Voice and Text Interactive Bots and other AI based solutions.o Scale MVPs to a production ready solution by utilizing best practices of product management. Won and executed multiple engagements in Augmented Reality (AR) based Field Service & Training Solution (iX Solution) for Healthcare, Insurance and Comms. customers. Transformed the Repair and Maintenance process and achieved significant improvements in the First Time Fix, Asset Downtime, Cost of Repair and Customer Satisfaction, thereby delivered desired ROI to customers. Won multiple engagements in Interactive Experience solutions to implement “Interactive & Intelligent Chatbots” for Healthcare, Insurance, Banking, Telecom and ENU customers. The solutions leverage IX capabilities to provide a human-like conversation interface using NLP & Machine Learning capabilities. The solutions aim to provide personalized, intelligent and contextual “Self Help Experiences” with enterprise information from multiple sources.

Education

• Indian Institute of Technology, Kharagpur

  PGDIT, Information Technology

  2002

• Rani Durgavati Vishwavidyalaya

  Bachelor of Engineering (B.E.), Mechanical Engineering