Amit Tekade
Business Application Support Analyst @Marlink
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WORK HISTORY
Business Application Support Analyst @Marlink
Nagpur, IN
EDUCATION
Nagpur University
BE, Electronic Engineering
ABOUT AMIT TEKADE
As an IT professional, I have a total of 10+ years of industry experience in the Telecom domain and multiple roles like CMDB Service Management, CMDB Operations Lead, IT Consultant.In my current role, I work closely with key business stakeholders to ensure deliveries are implemented within agreed timelines and service stability as per the agreed business SLAs & KPIs.I hold good Consulting and customer-facing experience and have worked directly with key Business personnel and external 3rd party vendor organizations based in the UK.Besides the technical skills, I am good at People management and project/program management. My further strengths are building people networks, Effective communication, logical thinking and problem-solving skills.Skill Set:• CMDB• Business Analysis - Requirements gathering, performing Impact Assessments, coordinate with Development, Test and other teams to ensure deliveries are completed within agreed timelines.• Vendor Management• Application/Production Support• Well versed with ITIL processes including Incident, Problem, Change & Release Management.• Good understanding in Data Analytics area with strong knowledge on SQL, PLSQL and writing/debugging complex queries/code.• Stakeholder Management, Client Engagement - Run regular Service review and User Forum meetings with key business stakeholders.• Good understanding in Data Import tool, Spoon tool, Devloper Studio, WinSEP, Mobaxterm, Putty & SQL Devloper.Pursued Bachelor of Engineering in Electonics Engineering, graduated in 2013.
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