Amit Tandon
Executive Director @Wells Fargo
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WORK HISTORY
Executive Director @Wells Fargo
IN
Led business process management initiatives for Wells Fargo, with a focus on process architecture, modeling, and quality assurance.Key Achievements: • Designed and implemented process architecture frameworks to streamline end-to-end banking operations and ensure scalability. • Created detailed process models that improved visibility into workflows, enabling better governance and compliance with banking regulations. • Managed a Quality Control team to monitor service delivery, identify process gaps, and enforce compliance with internal controls and external standards. • Partnered with business leaders to drive operational efficiency and risk reduction, aligning process improvements with strategic goals. • Contributed to business transformation programs by re-engineering critical processes, improving turnaround times, and enhancing customer experience.
SKILLS
ABOUT AMIT TANDON
Senior Operations Leader with 27+ years of experience driving large-scale Banking (US Mortgage, Retail Banking, Financial Services) and operations within the ITES/BPO industry.Proven expertise in end-to-end service delivery, business process transitions, and global client management, with a strong track record of improving performance, reducing costs, and enhancing customer experience. Highlights: • Led multi-geo service delivery for top-tier banking clients, delivering consistent improvements in efficiency and compliance. • Successfully migrated & transitioned complex processes across US and APAC, ensuring seamless client onboarding and operational excellence. • P&L accountability & people leadership – managed large teams, optimized resources, and delivered measurable business outcomes.Currently leading multiple BFS vertical processes, driving performance, transformation, and client value creation across global accounts.
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