Amit Subhedar

About Amit Subhedar

Hello! I am Amit Ashok Subhedar, a strategic professional with nearly 19 years of extensiveexperience in IT services, specializing in IT Infrastructure Managed Services, Operations, and ProjectManagement. Currently, I serve as the Director and Head of Operations for Managed Services atCapgemini, where I lead a diverse team to ensure seamless delivery of IT services across multiplecloud environments. My journey has been characterized by a visionary approach, consistentlydelivering results in business growth, operational performance, and profitability.Throughout my career, I have developed a strong business acumen, managing P&L for projectsranging from €2.5 million to €54 million in annual revenue. I take pride in creating a culture ofinnovation and continuous improvement, driving expanded system capabilities while maintainingrigorous cost constraints. My leadership style fosters collaboration and excellence, enabling my teamof over 500 professionals to thrive in a dynamic environment.Key Achievements- Recipient of the Excellence in People Leadership Award (20••••22), recognizing outstandingleadership among Capgemini\'s eligible managers- Successfully managed €20 million ACV operations for a public sector client, leading datacenteroperations for the European region- Spearheaded the transition of Technical Application Management services for a leading Europeanimaging company, exceeding financial and timeline goals.

Experience

1. Director Head of Operations Managed Services (Nceu Region)

   Capgemini

   Jul 2024 — Present · Mumbai, IN

   In my current role, I oversee IT operations and cloud services for enterprise clients,leading a team of over 500 professionals. I have successfully achieved 99.99% operational uptimeand exceeded SLA compliance for mission-critical services across various cloud environments. Myresponsibilities include orchestrating crisis management, optimizing operational costs, andimplementing innovative solutions to enhance service delivery efficiency. I also focus on developingfuture leaders within my team, fostering a culture of accountability and excellence.Achievements: I have spearheaded significant projects, including managing €20 million ACVoperations for a public sector client and leading the transition of Technical Application Managementservices for a leading European imaging company. My efforts in optimizing external hiring processeshave reduced turnaround times by over 66%, significantly enhancing organizational efficiency.Additionally, I have implemented robust crisis management processes, ensuring client resilienceagainst operational disruptions and driving customer engagement initiatives that strengthenrelationships and enable up-sell opportunities.

Education

• AIEM

  BCA

  2004 — 2006