Amit Sontakke
Staff Reliability Engineer at ServiceNow | ITIL® 4 Certified
- Role
- Staff Reliability Engineer at ServiceNow
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Amit Sontakke
Myself Amit and I am Staff Reliability Engineer at ServiceNow. I troubleshoot and find solutions for our clients so they have a good user experience. My 10 years of experience in Application and Production support in Banking, Networking, Telecom and Currency Technology has taught me a lot about assisting clients/customers with the requirement from time to time.Below is brief about my overall skills and experience• Experience in Application Support, Deployment, Maintenance, Troubleshooting in Production environment• Having experience on UNIX, Oracle and JAVA, J2EE on production environment.• Provide 24*7 support for applications including oncall• Ability to plan, prioritize and work under pressure in a small team environment with an excellent analytical and programming skills• Doing requirement analysis, writing technical documents like Functional Requirement document, UAT Test documents, Testing (Unit and Integration).• Actively participates in the testing and implementation of new systems.• Application deployment on various application servers that include Websphere & Tomcat.• Deploy new releases and patches in Production, UAT, R&D systems.• Automate and schedule applicative production and recurrent tasks.• Having experience Certificate management and Key management.• Have relevant experience in incident management, change management, problem management, and service request fulfilment processes.
Experience
Staff Reliability Engineer
Mar 2026 — Present
Education
Dharampeth M.P. Deo Memorial Science College
High School Diploma, Computer Science
2009 — 2011
St. Xavier's High School, Nagpur
High School Diploma
1997 — 2009
Kavikulguru Institute Of Technology And Science
Bachelor’s Degree, Mechanical Engineering
2011 — 2015
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