Amit Sontakke

Staff Reliability Engineer at ServiceNow | ITIL® 4 Certified

Role
Staff Reliability Engineer at ServiceNow
Location
Hyderabad, TG, IN
LinkedIn followers
500 followers

About Amit Sontakke

Myself Amit and I am Staff Reliability Engineer at ServiceNow. I troubleshoot and find solutions for our clients so they have a good user experience. My 10 years of experience in Application and Production support in Banking, Networking, Telecom and Currency Technology has taught me a lot about assisting clients/customers with the requirement from time to time.Below is brief about my overall skills and experience• Experience in Application Support, Deployment, Maintenance, Troubleshooting in Production environment• Having experience on UNIX, Oracle and JAVA, J2EE on production environment.• Provide 24*7 support for applications including oncall• Ability to plan, prioritize and work under pressure in a small team environment with an excellent analytical and programming skills• Doing requirement analysis, writing technical documents like Functional Requirement document, UAT Test documents, Testing (Unit and Integration).• Actively participates in the testing and implementation of new systems.• Application deployment on various application servers that include Websphere & Tomcat.• Deploy new releases and patches in Production, UAT, R&D systems.• Automate and schedule applicative production and recurrent tasks.• Having experience Certificate management and Key management.• Have relevant experience in incident management, change management, problem management, and service request fulfilment processes.

Experience

  1. Staff Reliability Engineer

    ServiceNow

    Mar 2026 — Present

Education

  • Dharampeth M.P. Deo Memorial Science College

    High School Diploma, Computer Science

    2009 — 2011

  • St. Xavier's High School, Nagpur

    High School Diploma

    1997 — 2009

  • Kavikulguru Institute Of Technology And Science

    Bachelor’s Degree, Mechanical Engineering

    2011 — 2015

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Amit Sontakke — Staff Reliability Engineer at ServiceNow in Hyderabad, TG, IN | Unifers