Amit Singh

Application Support Lead @apexanalytix

Gurugram, IN

Leading a team of 8-10 engineers to deliver end-to-end SaaS application support and service operations with a focus on reliability and efficiency.Overseeing Incident, Problem, Change, and Release Management processes to ensure SLA adherence, minimize downtime, and maintain high service quality.Partnering with Scrum teams and DevOps to integrate production support with CI/CD-driven releases, ensuring smooth deployments and operational stability.Driving automation initiatives and developing dashboards to improve operational efficiency, reduce MTTR, and provide actionable insights.Championing Continual Service Improvement (CSI) programs to eliminate recurring incidents, enhance processes, and elevate customer satisfaction.Providing governance, reporting, and stakeholder management for critical applications, ensuring transparency and alignment with business objectives.