Amit Singh
SME || SDH/DWDM/OTN/ASON || Photonics || Ciena || Ex-Bharti || Ex-Tech Mahindra || Ex-Nokia || Ex-BT
- Role
- Senior Associate at Ciena
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Amit Singh
As a seasoned telecommunications professional with over 13 years of experience, I…
Experience
Senior Associate
Jan 2022 — Present · Ottawa, ON, CA
I was hired to resolve complex network issues. My efforts enabled seamless global network operations and enhanced customer satisfaction.Key Achievements: Transforming Network Operations: Spearheaded technical resolutions for complex SDH/SONET/DWDM/OTN/ASON/WSON/SNMP/TL1 technology issues, leveraging expertise in Ciena 6500, RLS, and Wave Server/WaveServer Ai. Empowering Teams: Mentored and trained L1/L2 teams, fostering a culture of technical excellence and collaboration to drive network innovation. Driving Efficiency: Streamlined issue resolution through technical case audits, plan verification, and knowledge sharing, ensuring seamless network operations and customer satisfaction. Customer-Centric Approach: Built strong relationships with high-priority accounts, serving as SPOC and attending monthly ORMs to ensure tailored solutions and exceptional customer experience. Technical Thought Leadership: Drafted knowledge articles, MOPs, and root cause analyses, showcasing expertise and contributing to the advancement of network technologies. Technical Troubleshooting: Successfully replicated and resolved critical production bugs, collaborating closely with design teams to ensure seamless issue resolution. Account Management and Escalation: Served as the primary point of contact for high-priority accounts, ensuring timely issue resolution within strict Service Level Objectives (SLOs) and participating in monthly Operational Review Meetings (ORMs) to manage escalations and drive customer satisfaction.
Education
Motivational Pathway
Bachelor of Technology (B.Tech.), Electrical, Electronics and Communications Engineering
2008 — 2012
Skills
- Research
- Recruiting
- Market Research
- Team Management
- Teamwork
- Lecturing
- C
- Business Development
- Training
- Leadership
- Embedded Systems
- Linux
- Routers
- Epabx System
- Sipxecs Foundry-Open Source
- Mdf
- Data Network Design
- Hrm Handling
- Linux Firewalls
- Router Configuration
- Sdh
- Tejas Telecom Equipment
- Eci
- Fibcom
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