Amit Singh

About Amit Singh

Experienced Last-Mile Delivery Franchise Owner with a proven track record of managing high-volume e-commerce logistics for leading brands including Meesho, XpressBees, and formerly Shadowfax (Banda). Skilled in end-to-end operational management, from route planning and team supervision to KPI tracking and cost optimization. Adept at building and leading high-performing delivery teams, ensuring consistent on-time delivery, and maintaining operational excellence under tight deadlines.Possesses deep expertise in last-mile delivery metrics such as CPS, RTO rates, and customer satisfaction scores, using data-driven insights to implement process improvements. Strong business acumen with hands-on experience in P&L management, budgeting, and resource allocation. Committed to delivering exceptional customer experiences while driving operational efficiency and franchise profitability in competitive e-commerce environments.

Experience

1. Franchise Owner

   Meesho

   Feb 2023 — Present · Banda, IN

   Managed end-to-end last-mile delivery operations for assigned territory, ensuring timely and accurate order fulfillment.Recruited, trained, and supervised delivery associates to meet daily delivery targets and maintain service quality.Monitored route planning, load optimization, and delivery scheduling to reduce turnaround time and fuel costs.Maintained operational compliance with Meesho’s SOPs, safety protocols, and customer service standards.Analyzed daily performance metrics (CPS, on-time delivery rate, RTO percentage) and implemented process improvements.Coordinated with regional operations teams for issue resolution, escalations, and seasonal volume management.Managed P&L of the franchise, controlling expenses while driving productivity and profitability.

Education

• Maharaja Agrasen Himalayan Garhwal University

  Bachelor of Business Administration - BBA, Business/Commerce, General