Amit Shukla
Central Collection Manager - Designing collection process & system in the organization || Monitor early warnings, Customer behavior & collections || Design curative processes
- Role
- Central Collection Manager at SarvaGram
- Location
- Navi Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Amit Shukla
To build a strong relationship with an organization through consistent and self-driven…
Experience
Central Collection Manager
Sep 2021 — Present · Mumbai, IN
Currently working with Sarvagram Fincare Pvt Ltd a 4-years young startup; as Central Collection Manager from a year where Designing collection process & system in the organization, monitoring early warnings, Customer behavior & collections, designing curative processes. Prior to this having 13 years of professional experience in Customer Service, Operation, Collection Process driving with strategies, billing, partner management etc. Been part of different teams in previous assignments such as Service Assurance, Service Strategies & Quality, Credit Operation, Center of Excellence.
Education
DAV PG College, Azamgarh
Bachelor of Arts (B.A.)
2004 — 2008
Kendriya Vidyalaya Azamgarh
High School
1992 — 2002
BBRDK Inter College
Intermediate
2002 — 2004
Skills
- Credit Management
- Service Delivery
- Operations Management
- Service-Level Agreements (Sla)
- Ecs
- Customer Service
- Regulatory Compliance
- Crm
- Complaint Management
- Escalations Management
- Telecommunications
- Team Management
- Bpo
- Vendor Management
- Outsourcing
- 3g
- Process Improvement
- Mis
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