Amit Sharma

Experience

1. Business Transformation Consultant (Automation and Ai)

   IBM

   Jul 2016 — Present · Gurgaon, IN

   Gen AI-Enabled Digital Transformation: Guide clients through seamless adoption of generative AI for digital transformation.Business and IT Operations Transformation: Utilize AIOps and BizOps to correlate IT events with business impacts, ensuring operational harmony.Empowering Users with Self-Service:Agentic AI Solution: Implement Agent/Bot for quick self-service solutions, enhancing user empowerment.AI-Driven Insights: Elevate ticket management and chatbot efficiency with intelligent analytics.Effortless Automation Operations:AOCC: Streamline issue identification and resolution through automation operations.Service Desk Management: Enhance service management with efficient ticket triaging, root cause analysis, and automation.Leadership Roles:Offshore Delivery Manager: Oversee customer order and revenue management for a UK-based telecom operator.Agile Coach: Lead micro-service-based hybrid cloud application modernization for a USA-based telecom operator.Customer Engagement and Process Improvement:Pain-Point Discovery: Collaborate with business CXO sponsors, process owners, and SMEs to identify pain points, areas for improvement, and future goals.Use Case Workshops: Conduct workshops for use case assessment, RPA technical viability, benefit realization, and roadmap definition.Architectural Design and Process Documentation:Architectural Support: Participate in architectural design decisions to overcome bottlenecks and support architects in identifying micro-services.Process Workflow Definition: Define AS-IS and TO-BE business process workflows, integrating Gen AI and automation, and create process design documents illustrating client requirements.Automation Tools: UI Path Automation, UI Path Task Capture, Celonis, Power Automate, Blue Prism, Automation Anywhere.Process: BPMN, Jira, MS VisioCollaboration and Documentation: Share Drive/Share Point.Generative AI: Utilized proprietary large language models and prompt engineering for Gen AI applications.

Education

• Barkatullah University, Bhopal

  Bachelor of Engineering (B.Eng.), Computer Science & Engineering

  1996 — 2000

Skills

• Team Management
• Service Delivery
• Agile Methodologies
• Management
• Global Delivery
• Soa
• Sdlc
• Solution Architecture
• Etom
• Software Development Life Cycle (Sdlc)
• Service-Oriented Architecture (Soa)
• Pre-Sales
• Requirements Analysis
• Software Project Management
• Internet Protocol (Ip)
• Gsm
• Bss
• Integration
• Vendor Management
• Business Support System (Bss)
• Telecommunications
• Perl