Amit Sharma
IT Support | ITIL 4 Foundation | Service Desk & Operations | Building Career in IT Infrastructure
- Role
- Chargeback Analyst at Genpact
- Location
- Faridabad, HR, IN
- LinkedIn followers
- 500 followers
About Amit Sharma
IT Support professional with 1 year of experience working in an ITIL-based Service Desk…
Experience
Chargeback Analyst
Nov 2024 — Present · Gurugram, IN
Investigate chargeback and dispute cases with accuracy and process compliance.• Communicate with clients to resolve financial discrepancies and maintain SLA.• Gained strong analytical and customer-handling skills while maintaining detailed reports.(Currently expanding knowledge towards IT Service Management & Support roles.)
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