Amit Sharma
Shift Team Lead @Mark's
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WORK HISTORY
Shift Team Lead @Mark's
BC, CA
Lead daily store operations during assigned shifts, ensuring smooth customer flow, accurate transactions, and strong customer experience.Supervise and support sales associates, delegate tasks, and maintain high performance during rush hours and peak periods.Manage opening and closing duties, including cash handling, tills reconciliation, security checks, and store readiness.Coordinate inventory tasks such as stock replenishment, shelf organization, backroom management, and receiving shipments.Resolve customer concerns professionally, provide product recommendations, and uphold Mark’s customer-first standards.Monitor store cleanliness, merchandising, promotional displays, and compliance with corporate visual guidelines.Assist with workforce scheduling, task assignment, and coaching new hires on store processes and POS systems.Maintain accurate record-keeping for returns, exchanges, price adjustments, and loss-prevention protocols.Support sales targets by promoting key items, understanding customer needs, and driving add-on sales.Collaborate closely with management to identify operational gaps and improve store efficiency.
EDUCATION
University Canada West
Master of Business Administration - MBA, Business Administration and Management, General
Panjab University
Master of Arts
Panjab University, Chandigarh
Master in economics , Human Resources Management/Personnel Administration, General
Kurukshetra University
Bachelor of Commerce, Accounting and Business/Management
ABOUT AMIT SHARMA
MBA candidate at University Canada West with hands-on experience across supply chain coordination, retail operations, customer service, and sales management. Skilled in managing inventory, supporting logistics workflows, optimizing store operations, and improving customer experience.I bring over 3 years of combined experience in India and Canada, working in environments that required teamwork, multitasking, and strong analytical thinking. With exposure to both retail and distribution settings, I understand how goods move, how customers behave, and how operations can be improved to increase efficiency.I’m confident using tools like Excel, POS systems, forecasting basics, and process improvement techniques, and I enjoy solving problems in fast-paced environments.I’m actively looking for opportunities in: Supply Chain & Logistics Support Operations Assistant / Coordinator Customer Experience & Administrative Roles Retail Operations / Inventory Control Business & Data Support RolesI bring a positive attitude, strong work ethic, and a willingness to learn and grow.
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