Amit Sharma
Technician (M365) @Standard Life plc
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WORK HISTORY
Technician (M365) @Standard Life plc
Edinburgh, GB
Led administration and implementation of Microsoft 365 services, supporting a large enterprise environment.• Managed technical changes across the full M365 suite—including Exchange Online, SharePoint, Teams, OneDrive, and Intune—to support evolving business needs and project requirements.• Delivered 2nd and 3rd line support, resolving complex issues and ensuring high availability and performance of M365 services.• Maintained a multi-forest hybrid Active Directory environment, integrating on-premises infrastructure with Azure AD.• Collaborated with stakeholders to assess new requests and deliver scalable M365 solutions aligned with business objectives.• Supported business projects reliant on the M365 platform, contributing to planning, rollout, and post-implementation support.• Ensured compliance with security policies and governance standards across the M365 ecosystem.
EDUCATION
ANDHARA ECUCATION SOCIETY
High School, Accounting and Computer Science
INSTITUTE OF MANAGEMENT EDUCATION 178, MAIN G.T. ROAD, SAHIBABAD (GHAZIABAD) Ph. No :- 627646
Bachelor's degree, Computer Applications
HOLY ANGEL SCHOOL
Senior Secondary School, Computer Science
ABOUT AMIT SHARMA
A versatile analytical and hard working IT Analyst, with a practical “get the things done” approach, who always perseveres to achieve the best results. I have a total experience of more than a decade and during my journey, I was Engaged with multiple clients(Airline, Energy, Banking and Resource Sector) across the globe with a best Customer Satisfaction score. I am graduated from the Institute of Management Education, Meerut, India and thereafter started my Career with some of the Big names like IBM, IGATE and TCS. I joined Total IT Global in Jun\'2023 prior to which I was working with Tata Consultancy Services for over 9 years. I have exposure working with multiple customers and some of my areas of expertise are into Modern Workplace Management, L1/2/3 in Desktop support/management, Windows 10, MAC OS, Intune & MECM administrator, Project Management, Group Policy Management, DHCP, Microsoft Azure, Active Directory, Azure Active Directory, O365, M365 etc. Few of my International exposures includes countries like Australia, Thailand, UAE, Malaysia and Singapore. I have achieved various certifications like Microsoft 365 Certified: Modern Desktop Administrator Associate, Microsoft 365 Certified: Enterprise Administrator Expert, AZ-900: Microsoft Azure Fundamentals & ITIL 2011 Foundation Certificate in IT Service Management. I am currently based in Edinburgh, Scotland and hold right to work in the UK.
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