Amit Sankaran
Service Quality Manager at Ather Energy (Vehicle Service) | Ex - Mahindra (Manufacturing Quality Assurance) | Ex - Kia (Quality Assurance) | Ex - Tata motors (R&D Testing) | Ex - Isuzu motors (Vehicle Quality)
- Role
- Service Quality Manager at Ather Energy
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Amit Sankaran
One of my most formative and treasured childhood recollections involves accompanying my…
Experience
Service Quality Manager
Mar 2024 — Present · Bengaluru, IN
An accomplished leader in automotive service quality & issue resolution, specializing in comprehensive Warranty Management and 1-12 MIS (Months In Service) issue management. I drive robust counteraction with Manufacturing, Supplier, and Design (MSD) stakeholders, directly enhancing product reliability and customer satisfaction via meticulous service center audits.As a core member of a central team overseeing service operations, I effectively lead and empower a multi-disciplinary team of quality engineers (mechanical, electrical, software streams). I guide them to meticulously track critical issues and implement immediate corrective actions (ICA), ensuring swift resolution and minimizing customer impact across all vehicle systems.My expertise includes Change Request (CR) validation and in-depth impact analysis from a service perspective, ensuring product modifications directly benefit serviceability and the overall customer experience. I am an active and instrumental member of Cross-Functional Teams (CFTs), advocating for and integrating valuable learnings from previous service failures into new product developments. My approach is characterized by continuous improvement and proactive thinking, consistently seeking to elevate service quality in all operational aspects.
Education
Hindusthan college
Engineering, Automobile Engineering
2011 — 2015
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