Amit Sahu

About Amit Sahu

Experienced IT Admin with a demonstrated history of working in the field of technology…

Experience

1. Senior Analyst

   HCLTech

   May 2022 — Present · Lucknow, IN

   Roles and Responsibilities: • Configuring and troubleshooting Outlook and Teams issue. • Providing support to end users in for VPN access/Troubleshooting (GEO and India). • Assisting users in Distribution List, Security Group and Generic Id creation, provide sending permission on DL, add ID into DL. • Message Tracing, Email release, Creation of user account. • Working over Symantec Endpoint Protection for USB enabling and disabling. • Sound knowledge of email client like Microsoft Outlook and OWA. • Research and identify solutions to software and hardware issues. • Diagnose and troubleshoot technical issues, including account setup and network configuration. • Troubleshooting system and diagnosing and solving software faults. • Setting up new users\' accounts and profiles and dealing with password issues. • Updating self-help documents so customers/employees can try to fix problems themselves. • Communicating with internal team to provide the solution to users. • Provide technical support / services to HCL Pan INDIA employees. Additional Task and Responsibilities:(Working as Internal IT Technical Lead) • Prepare Shift roaster and Shift Handover Plans to avoid any gaps in Incident handling. • Delegating work and assignments to team members. • Collaborating with team to identify and fix technical problems. • Conducting Tickets/calls audits to identify areas of improvement. • Guiding team through technical issues and challenges. • Oversee day-to-day teams\' operation and performance. • Communicate with teams about their performance. • Monitor team performance and report on metrics. • Plan and organize team building activities.

Education

• Punjab Technical University

  Master of Computer Applications (MCA), Information technology

  2009 — 2012

• Lucknow University

  Bachelor of Commerce (BCom), Commerce

  2006 — 2009

Skills

• Healthcare Information Technology (Hit)
• IT Service Management
• Operating Systems
• Servers
• Information Technology
• Networking
• System Administration
• Computer Hardware Troubleshooting
• Barcode Technology
• Rhce
• Mcitp
• Email Management
• Dhcp
• Active Directory
• Hardware
• Ccna
• Domain Name System (Dns)
• Dynamic Host Configuration Protocol (Dhcp)
• Antivirus
• Computer Networking
• Cctv
• Dns