Amit Rupani

About Amit Rupani

An astute, results-oriented leader with proven success of almost 15 years in Process…

Experience

1. Senior Manager - Operations

   TP

   Feb 2017 — Present · Indore, IN

   Launch of West Hub Centre from ground zero. The project involves:1. Requirement setting at the Centre to accommodate employee strength of 200-250 people.2. Infrastructure planning, Connectivity set-up & Scanner’s set-up at all the different spoke locations.3. Manpower hiring, consolidation of activation process of west hub circles & aligning circles into the standard process for centralisation.4. Logistics, warehouse set up & existing documentation migration. Ensuring smooth & seamless transition while migration of various existing processes into one activation process.6. Ensure process & software training to all recruits & channel partners across circles. Conduct audits to ensure quality and compliance. Post migration, ensure smooth running of the entire first time activation process & documentation compliance of circles through the hub location.8. Approving & sharing best practises across circles to enhance overall performance.9. Data analysis to identify process gaps & strategy planning to overcome these gaps.10. Analyzing the process requirements, process study, process audits, planning the roll out of the entire process at different locations & thus migrating the new processes through implementing the planned process / activities.11. Also, well experienced in re-covering the backend processes by bringing them online from the pendency stage or such scenarios with the utilization of the required & / or best resources available.

Education

• Vani Vidyalaya Jr. College of Science

  H. S. C.

  1993 — 1995

• H. K. Gidwani Cosmopolitan Public High School

  S. S. C.

  1982 — 1993

• PGDEXIM K. C. College Of Management Studies

  PGDEXIM, Export-Import Management

  1998 — 1999

• University of Mumbai

  PGEXIM, English, Maths, Accounts

  1993 — 1999

Skills

• Call Centers
• Quality Management
• Process Management
• Data Warehousing
• Human Resources
• Soft Skills
• Data Center
• Hiring Employees
• Analytical Skills
• Migration Projects
• Quality Improvement
• Outsourcing
• Team Leadership
• Project Planning
• Software Implementation
• Transitioning
• Teamwork
• Team Management
• Operational Support
• Dedicated Professional
• Management Information Systems (Mis)
• Performance Management
• Crm
• Employee Training
• Operations Management
• Cross-Functional Team Leadership
• Business Process Outsourcing (Bpo)
• Managerial Skills
• Strategic Planning
• Process Implementation
• Analysis
• Quality Control
• Data Analysis
• Bpo
• Vendor Management
• Management
• Team Building
• Leadership
• Process Excellence
• Mis