Amit Roy
Customer Success | Aviation Industry | Contact Center Operations | Employee Relations | Performance Management | Process Design & Implementation
- Role
- Cx Manager - Contact Center Operations at Delta Air Lines
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Amit Roy
Experienced leader who is composed, results focused and approachable with a proven track record of solving key challenges across the end-to-end customer experience. Previously, featured on Delta’s LinkedIn channel. Have in-depth experience working with a wide variety of operational and safety issues. Possess excellent verbal, written and presentation skills with an ability to communicate complex ideas in both technical and business-friendly language. Able to think strategically and demonstrate sound decision making in a high pressure, time-critical environment. Influence and drive change at all levels while managing and executing multiple priorities in a timely manner. Highly proficient in use of standard Microsoft Office applications and visual analytic platforms.
Experience
Cx Manager - Contact Center Operations
Apr 2021 — Present · Dallas, TX, US
Education
University of North Texas
Bachelor of Applied Science - BAAS
IBM
Cerificate
2024 — 2024
Skills
- Executive Correspondence
- Customer Relations
- Airlines
- International Sales
- Fundraising
- Business Travel
- Long Term Business Relationships
- Leisure Travel
- Management
- Employee Relations
- Microsoft Excel
- Operational Excellence
- Data Analysis
- Creative Strategy
- Airports
- Leadership
- Business Analysis
- Airline Economics
- Customer Retention
- Corporate Communications
- Strategic Communications
- Call Center Administration
- Global Strategy
- Creative Solutions
- Written Correspondence
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