Amit Rohit

About Amit Rohit

Result-driven and customer-oriented professional with 15 years of visible achievements in Adoption, Change & Service Management (ACSM). Seeking a challenging and intellectually stimulating environment that offers avenues for growth.Profile Summary- Adoption & Change Management: Skilled in Adoption and Change Management, facilitating smooth transitions and ensuring stakeholder engagement and satisfaction- Modern Service Management: Expertise in Modern Service Management, ensuring the alignment of IT services with business needs and driving efficiency.M365 Copilot: Experienced in leveraging M365 Copilot to enhance productivity and streamline workflows.Prompt Engineering: Proficient in Prompt Engineering, creating effective prompts to optimize AI interactions and improve user experiences- Progressive Experience: Extensive experience in IT Service Management (implementation and operations) with exposure to Agile, Scrum, and DevOps methodologies- ITIL Proficiency: Proficient in various standard ITIL processes and methodologies, consistently contributing to the continual improvement of services- Process Analysis: Proven record of analyzing processes and workflows, assessing their efficacy in relation to business goals, and suggesting re-engineering/simplification solutions- Leadership & Communication: Strong leadership abilities with effective communication skills, excellent problem-solving skills, and the ability to multi-task- Flexibility & Ownership: Flexible and self-motivated with a strong sense of ownership of responsibilities.

Experience

1. Senior Consultant

   Microsoft

   Mar 2025 — Present

Education

• Rural Engineering College

  B.E., Electronics and Communication

  2005 — 2009

Skills

• Pre-Sales
• Infrastructure
• Sla
• Service Management
• Incident Management
• IT Service Management
• Change Management
• Unix
• Service Delivery
• C
• Team Management
• Itil
• Management
• Configuration Management
• Problem Management
• Data Analysis
• Cmdb