Amit Rao

Senior Manager @Bosch Home Comfort Group

Indore, IN

Job ProfileTaking care after Sales service support for B2C Direct dealer, Distributors, Ket Accounts,Telecom,online customer, Retail customer,corporate customer,Revenue,AMC Daily focus on installation calls / Pms / Break.down calls resolve within TATProducts Handling :Split Air Conditioner, Window AC,Refrigerator,Cassette ACManaging the service through 20 Authorised service centre and 12 sales and service dealers for provide service to customers,Dealer,Distributors, Online customer, corporate customers Reduce damage stocks by repairing them.and also process insurance claim for recover damage loss in transit Focus for spares arrangement and msl planning as per primary, secondary sales for give better timely service to customers Process for customer replacement and handling consumer court legal cases try to give solution in timelineSrn process for stock defective of dealer,Distributors stocks set Review with Authorised service centre for there monthlly performance with asc owners,teamDaily focus on Service Kpi, Amc, Revenue Business, Ket Account Calls,customer Apprication, Visiting Dealer,Distributors as per PJP for sales support Focus on network expansion as per sales plan

High School Govt Higher Secondary School Jabalpur

High school

Rani Durgavati Vishwavidyalaya

Graduate

AISECT UNIVERSITY

Diploma