Amit Raman

About Amit Raman

A Hotel Management Graduate with over 20 plus years of experience in Operations and Client Servicing in the Hospitality Industry. Resourceful at developing procedures, service standards, and operational policies with proven ability to reduce the running cost of the unit by planning & implementing effective control measures.OPERATION/ GENERAL MANAGEMENTManaging medium to large sized teams with varied cultural, lingual & professional backgrounds.Imparting appropriate in-house training to the team so as to attain Service Excellence & TeamworkMARKETING/ STRATEGY PLANNINGBusiness strategy planning & analysis for assessment of revenue potential & opportunities so as to re-vamp, re-establish or set-up new business sources to achieve planned targets.Devising marketing strategies to tap / explore greater market / business volumes.CUSTOMER FOCUSEnsuring customer satisfaction by achieving delivery of service quality norms.Strategizing policies & procedures in the operating systems to achieve greater customer delight.Reviewing & interpreting the market trends / client feedback to attune the business strategies as per the guest requirements & expectations.QUALITY ASSURANCE / COMPLIANCEOverseeing smooth & scheduled implementation of brand standards so as to minimize gaps in actual v/s required standards.Ensuring Cost Reduction in work process & achieving high degree of work efficiency.Introducing quality checks at different stages.PEOPLE MANAGEMENTStaff Planning, Roaster Controlling & Monitoring for ensuring smooth & efficient operations. Responsibility includes daily briefing to all staff members.Imparting Staff Training on areas of Motivation, Team-Building, Morale Building, Company Policies, Decision Making & Problem solving issues etc.

Experience

1. General Manager

   Radisson Hotel Group

   Oct 2023 — Present · IN

Education

• Bachelor of science

  B.sc, Zoology,Botany,Chemistry

  1998 — 2001

• Institute of Hotel Management Catering Technology & Applied Nutrition

  I.H.M,Goa, Hotel Management

  2001 — 2003

• Indira Gandhi National Open University

  B.sc, Bachelor in Tourism

  2001 — 2003