Amit Pilliwar
Associate Consultant - IT Service Delivery
- Role
- Associate Consultant at Tata Consultancy Services
- Location
- Hyderabad, IN
- LinkedIn followers
- 500 followers
About Amit Pilliwar
Experience in Managing Servers, Infrastructure management, Data center operations in a large environment running Multi-platform Operating systems. Strong analytic, problem solving & organizational abilities. Possess a flexible & detail oriented attitude. in-depth understanding, and hands-on experience in the areas of problem solving and providing acceptable & satisfying solutions.
Experience
Associate Consultant
Mar 2018 — Present · Hyderabad, IN
Provided Tier 3 technical support for escalated issues related to Windows Server infrastructure and VMware vSphere environments.• Administered Windows Server roles and features, including Active Directory, DNS, DHCP & Failover Clustering across multiple domains• Diagnosed and resolved complex performance bottlenecks, connectivity problems, and system failures within defined SLAs, performing deep-dive troubleshooting and root cause analysis (RCA).• Managed and administered VMware vSphere infrastructure, including ESXi host configuration, vCenter Server management, patching/upgrades• VMware Horizon VDI solution, Administration and Pools management• Managing HYCU & Veeam enterprise backup solutions, ensuring successful backups & performing restores.• Provided Level 2 technical support for Nutanix HCI environments, managing and resolving incidents escalated from L1 support within defined Service Level Agreements (SLAs).• Diagnosed and resolved complex issues related to Nutanix AOS upgrades, node failures, storage container problems, VM performance, and network connectivity within the Nutanix cluster.• Utilized Prism Central and Prism Element extensively for monitoring cluster health, performance analysis, configuration management, and initiating corrective actions.• Assisted customers with Nutanix Life Cycle Manager (LCM) operations, troubleshooting failures during firmware and software inventory and upgrades.• Managing end-to-end service delivery processes based on ITIL framework, including Incident Management, Problem Management, Change Management, and Service Request Fulfillment.• Developed and implemented service improvement plans, resulting in quantifiable outcome, e.g, a 15% reduction in recurring incidents & 20% improvement in incident resolution time.
Education
Raje Dharmarao High School
Regular/General High School/Secondary Diploma Program
1999 — 2001
Rashtrasant Tukadoji Maharaj Nagpur University, Nagpur
Bachelor of Science (BSc)
2006 — 2009
Kamla Nehru College
Bachelor's degree
2003 — 2006
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.