Amit Parab
Senior Azure Consultant | Application Support Team Lead | Service Delivery Manager | Azure Certified
- Role
- Application Support Team Lead at Safran Engineering Services
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Amit Parab
Application Supprort team Lead and Certified Azure Administrator with 12+years in…
Experience
Application Support Team Lead
Jan 2025 — Present · Mumbai, IN
Led 10-member support team across L1–L3 for enterprise and internal applications.Resolved 90%+ P1/P2 incidents within SLA, using ServiceNow for ticket lifecycle, reporting within SLA for 6 consecutive months.Automate repeat L1 tasks to reduce ticket volume.Introduce Knowledge Articles to reduce L2 escalationsNegotiated vendor contracts and licensing agreements, driving 15% savings in service and software procurement costs.Built Power BI dashboards & Integreated with servicenow to monitor incident volume, SLA breaches & backlog trendsInitiated shift-left strategies and automation within support operations, leading to a 20% drop in L1/L2 support costOversee application deployments and changes, including rollback planning and CAB participation.Configure and monitor alerts using Dynatrace, Centreon, and Ekara to ensure system health and performance.Maintain documentation and ensure compliance with ITIL, licensing, and GDPR standards.Drive continuous improvement through Cloud migration initiatives.Oversaw on-call schedules and provided 24x7 incident management support, ensuring team readiness and escalation handling
Education
Saraswati Education Societys Yadavrao Tasgaonkar
Bachelor's degree, Computer Engineering
2010 — 2013
L&T institute of technology
High School Diploma, Computer Engineering
2006 — 2010
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.