Amit Pandey
Senior Software Engineer | Salesforce Developer | ServiceMax Specialist
- Role
- Salesforce Support Analyst at Johnson Controls
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Amit Pandey
Hello! I am Amit Pandey, an experienced Salesforce Developer and Senior Systems Engineer with over 4 years of hands-on expertise in designing, developing, and maintaining Salesforce applications, particularly specializing in the ServiceMax platform. My journey in the tech industry has equipped me with a robust skill set in Salesforce technologies, including Apex, Visualforce, and Lightning Components, allowing me to deliver seamless and scalable solutions that enhance operational efficiency.I thrive in both support and development roles, where I have successfully collaborated with cross-functional teams to implement complex systems and optimize business processes. My proficiency in Agile methodologies ensures that I can adapt to changing environments while delivering projects on time. I am passionate about mentoring junior team members and fostering a culture of continuous learning within my teams.Key Achievements- Optimized Salesforce workflows, reducing process latency by 25%, significantly improving field technician efficiency using ServiceMax- Reduced user-reported incidents by 30% through proactive monitoring, issue resolution, and preventive system checks- Led the migration of 50+ legacy components to Lightning Experience, resulting in a 40% boost in user productivity and interface responsiveness.
Experience
Salesforce Support Analyst
Mar 2026 — Present
Education
RCC INSTITUTE OF INFORMATION TECHNOLOGY
B.TECH, Computer Science and Engineering
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