Amit Palan

About Amit Palan

Senior risk management leader with 20+ years of experience leading complex fraud, payment risk, and employee investigations across the Asia Pacific region. Extensive experience managing large, multi-country teams (400–550+ staff) in highly regulated environments, with accountability for protecting employees, assets, and firm reputation.Expert in designing and executing investigation strategies, strengthening risk and control frameworks, and delivering timely, high-quality investigative outcomes supported by defensible evidence and executive-level reporting. Trusted advisor to senior stakeholders across Human Resources, Legal, Compliance, Risk, and Business leadership, with a proven ability to manage highly sensitive matters, confidential information, and critical escalations.Recognized for driving fraud prevention, operational resilience, and continuous improvement through data-driven metrics, performance management frameworks, and automation initiatives. Strong executive presence and communication skills, effective in representing Global Security and investigations functions while balancing rigorous risk management with business enablement and customer trust.My leadership style emphasizes team empowerment, operational resilience, and continuous innovation. I take pride in mentoring future leaders, launching strategic programs like internal threat monitoring, CES metric reform, and multi-region support transitions—all with a focus on building trust and delivering results.Let’s connect if you\'re passionate about scaling operations, enabling trusted platforms, and driving high-impact transformations.

Experience

1. Senior Manager & Apac Lead - Member & Trust Support

   Linkedin

   Oct 2022 — Present · Bengaluru, IN

   At LinkedIn, I lead the Member & Trust Support function for APAC, overseeing a high-performing, cross-regional team of consultants across India and Singapore. I partner with global leadership to enhance member experience, improve response efficiency, and uphold trust and safety across the platform.Key impact areas:Spearheaded the global transition of flagship support case types, standardizing operations and improving onboarding across support teams.Delivered an 18% increase in on-time resolution through member-first process enhancements.Surpassed key performance metrics including APH Tier 1/2 targets by 5.9% and 24.3%, respectively.Introduced “The Honors” program to drive engagement and performance culture.Served as SME and Ops Reviewer for RPA rollouts, reducing FTE-supported cases by 50%.Championed leadership mentoring and upskilling through Elevate[U] and Mentor[In] programs, impacting cross-regional consultants.From performance frameworks to cross-functional transitions and vendor alignment, my focus has remained on operational excellence and building resilient support systems for LinkedIn’s 1B+ member community.

Education

• Sikkim Manipal University - Distance Education

  Master of Business Administration - MBA, Project Management

  2013 — 2015

• Sikkim Manipal University - Distance Education

  BAJM, Journalism and Mass Communication

  2010 — 2013

• National Law School of India University

  Postgraduate Degree

• St Lourdes High School

  SSLC

  1990 — 1999

Skills

• Project Planning
• Vendor Management
• Performance Management
• Quality Management
• Change Management
• Training
• Process Improvement
• Operations Management
• Analysis
• Requirements Analysis
• Six Sigma
• Team Management
• Management
• Leadership
• Service Delivery
• Business Analysis
• Business Process Improvement
• Quality Assurance
• Bpo
• Coaching