Amit Nikhade
Major Incident Management | Problem Management | Change Management
- Role
- Major Incident Manager at Tata Consultancy Services
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Amit Nikhade
As a dedicated Major Incident Manager with over 3.3+ years of experience in IT and service management, I excel in swiftly addressing issues, minimizing downtime, and ensuring seamless operations. Also know about Problem Management, Change Management, Release Management.
Experience
Major Incident Manager
Jul 2022 — Present · Pune, IN
At Tata Consultancy Services, As a Major Incident Manager I oversee the resolution of P1 and P2 incidents while ensuring adherence to SLAs. I played a key role in Problem Management by conducting root-cause analyses and implementing long-term fixes to reduce recurring issues. I also initiated key improvements such as the integration of the Shoreline.io tool, which reduced Mean Time to Restore Services by 30%, and provided cross-functional training to enhance the team\'s problem and change management capabilities. Through knowledge-sharing initiatives, I improved First Call Resolution (FCR) and ensured clear communication between technical teams and stakeholders.
Education
Sant Gadge Baba Amravati University, Amravati
Bachelor of Engineering - BE
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