Amit Nayyar
Leadership | Lean Portfolio Management | Digital Strategy | Quality Assurance | Product Management | Agile transformation | Project Management |
- Role
- Senior Strategy Manager at American Express
- Location
- Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
About Amit Nayyar
I am a Senior Manager at American Express, with over 23 years of experience in leading strategic, innovative, and results-oriented initiatives across various domains, such as contact center operations, finance, card acquisitions, digital servicing, and quality assurance. I have earned multiple certifications in Agile, Scrum, and Lean Portfolio Management, demonstrating my commitment to continuous learning and improvement.In my current role, I play a key role in program planning for the Amex\'s digital portfolio and driving process transformation by addressing customer pain points impacting digital servicing experiences. I work closely with Enterprise Lean Portfolio Management, PMO, Product and Platform partners, process owners, and Line of Business stakeholders to maximize transparency and efficiency of digital servicing related initiatives. I have delivered over $2.5M in business benefits by prioritizing and sequencing new features for AXP Web and Mobile interfaces.
Experience
Senior Strategy Manager
Jul 2022 — Present
As part of the Servicing Strategy & Transformation team, I play a key role in program management for the Amex’s Digital portfolio and driving process transformation by addressing customer pain points impacting digital servicing experiences.
Education
Harvard Business School
Certificate in Leadership Excellence
2018 — 2018
Bal Bharati Public School
AISCE, Commerce
1984 — 1998
Delhi University
Bachelor of Commerce - BCom
Skills
- Finance
- Management
- Vendor Management
- Training
- Customer Satisfaction
- Change Management
- Call Center
- Leadership
- Strategy
- Bpo
- Hiring
- Service Delivery
- Mentoring
- Call Centers
- Customer Service
- People Management
- Mis
- Employee Engagement
- Team Management
- Customer Relations
- Relationship Management
- Outsourcing
- Performance Management
- Crm
- Customer Experience
- Start-Ups
- Operations Management
- Recruiting
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