Amit Nandy

About Amit Nandy

Seasoned product and technology leader with 15+ years’ experience including 11+ years in technical product management. Career progression from customer service representative to product leader demonstrates success at all levels. Track records include handling large-scale operations teams at TCS and Yahoo! and technical product management for ecommerce, marketplace and customer service domain at Amazon. Launched multiple 0-1 products including AI products powered by large language models. MBA from NMIMS University and Full Stack Development certificate from University of Oregon

Experience

1. Principal Product Manager Technical

   Amazon

   May 2014 — Present · Seattle, WA, US

   Summary: Launched multiple 0-to-1 products including AI solutions powered by LLMs, enabling brands and sellers to grow on/off Amazon. Advanced to technical product leadership role as both IC and people manager; coached and promoted team members. Led cross-functional teams building products for sellers, consumers, and developers.Current Role: Product owner for MediaX, Amazon\'s media storage and delivery platform processing 400M+ media assets daily for 300M+ customers. As a product owner, my goal is to make MediaX the fastest, most cost-effective, and easiest way for Amazon developers to store, transform, and deliver media at scale. I work with 40+ engineers, designers, and data scientists building developer tools to enhance media quality, optimize storage, and accelerate productivity.Prior to my current role, i have led launch of multiple products from concept to market, including:1) Assist: Launched Amazon\'s first Customer Service outsourcing product for Buy with Prime brands. Achieved 0% opt-outs, 20%+ satisfaction improvement; featured in Forbes and Amazon Q3 2023 earnings call.2) Assist AI: Launched GenAI product automating customer queries. Built LLM solution targeting 20% query reduction; featured at AWS re:Invent 2024.3) Service Provider Network: Launched B2B marketplace across NA, EU5, CN, JP. Scaled from 6 to 12 categories, 1k+ providers serving 2M+ sellers, reducing launch time by 20%.4) ATES: Launched freelancer-powered seller onboarding in India. Scaled 0 to freelancers across 50+ cities; became Amazon India\'s fastest onboarding channel.

Education

• SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

  Post Graduate Degree in Business Administration

  2007 — 2010

• University of Oregon

  Certificate in Full Stack Web Application Development

• University of Mumbai

  Bachelor of Commerce (BCom), Accounting and Finance

  1999 — 2000

Skills

• Analytics
• Customer Retention
• Strategy
• Business Strategy
• Customer Service
• Program Management
• Project Management
• Team Management
• Leadership
• Customer Relationship Management (Crm)
• Product Management
• Business Process Improvement
• Performance Management
• Crm
• Sales
• Bpo
• Call Centers
• Business Development
• Team Leadership
• Vendor Management
• Account Management
• Change Management
• Customer Experience
• Outsourcing
• Management
• Service Delivery
• Process Engineering
• Process Improvement
• Business Analysis
• Customer Satisfaction
• Training
• Contact Center Operations
• Operations Management
• Six Sigma
• Cross-Functional Team Leadership
• Business Process Outsourcing (Bpo)