Amit Mishra

About Amit Mishra

MBA Operations, posses 8.5 years of experience in Supply Chain, Ecommerce…

Experience

1. Store Manager

   Blinkit

   Oct 2023 — Present · South Delhi, IN

   tacking care First Mile and last Mile operation Manage all operations related to Dark Store Express Stores) for Blinkit in the designated region/location - full ownership of the express stores operational SLA and metrics.Lead all aspects of express stores operations including but not limited to inbound, inventory, last mile operations, manpower management, rostering and training.Ensure implementation and adherence to all SOPs as part of express stores operations.Performance monitoring and collaborating with operation teams on operational/customer experience metrics, including root cause analysis of problems and planning corrective actions.Lead, manage, and motivate a full express stores team within a time-sensitive and demanding operational environment.Ensuring safety & quality compliance across the premises.Managed cash and reconciled tills with rigorous security measures.Delivered quality service with friendly and professional demeanor.Completed audits and risk assessments to achieve regulatory compliance.Generated repeat business through exceptional customer service.Delegated work based on sales targets and individual employee strengths.Hired and trained 100+ 3pl employees to deliver store goals.Trained and supervised team to deliver on store sales targets.Improved store ranking by identifying performance gaps.Resolved complex customer enquirers, disputes and complaints.Taught staff to delivery outstanding customer service through strong training programs and ongoing mentoring.

Education

• Jaipur National University

  Bachelor's degree, Computer Engineering

  2013 — 2016

• Jaipur National University

  Master's degree, Logistics, Materials, and Supply Chain Management