Amit Mendiratta

Retail Operations @Frasers Group

London, GB

Leading the Omni-Channel sales and operations for 19 showrooms of Sofa.com across the UK, ensuring financial goals and high standards of customer service are consistently met at each location.• Manage and assist retail team by ensuring clear communication on operational issues, offering hands-on support to maintain consistent store performance and operational effectiveness.• Oversee all aspects of store operations, from product replenishment to delivery processing, ensuring alignment with company standards and deadlines.• Ensure compliance with corporate policies, health and safety regulations, and quality standards, conducting regular audits and addressing areas for improvement.• Analyse sales data and KPI’s to track performance, identify trends, and implement corrective actions to drive store productivity.• Partnered with the visual merchandising team to create store layouts that improved customer navigation and maximized sales opportunities.