Amit Mandal
ServiceNow ITOM Developer
- Role
- Senior Associate- IT Ops Services at Coforge
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Amit Mandal
At NewsXsys Technologies, my role as a Senior RPA Developer centers on elevating business…
Experience
Senior Associate- IT Ops Services
May 2024 — Present · Noida, IN
Experienced in designing and implementing IT Operations Management (ITOM) solutions on the ServiceNow platform to drive operational efficiency, visibility, and automation across enterprise IT environments. Skilled in configuring and optimizing key ITOM modules including Discovery, Event Management, Service Mapping, and Orchestration. Proficient in integrating monitoring tools (e.g, SolarWinds, Manage engine site 24x7,Opsramp ) with ServiceNow for centralized event correlation. Strong understanding of CMDB architecture and CI relationships to ensure data accuracy and service visibility. Hands-on experience with MID Server deployment, troubleshooting, and performance tuning. Adept at scripting (JavaScript, PowerShell) and workflow automation using Flow Designer and Orchestration. Collaborates effectively with infrastructure, cloud, and application teams to deliver scalable ITOM solutions.
Education
Nepal Engineering College Changunarayan Bhaktapur
Bachelor of Engineering - BE COMPUTER SCIENCE
2013 — 2020
Bhagwant University, Ajmer
Bachelor's degree
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