Amit Madaan
Head Client Implementation at Thriwe
- Role
- Head Client Implementation at Thriwe
- Location
- Ghaziabad, UP, IN
- LinkedIn followers
- 500 followers
About Amit Madaan
Successfully planned and executed E-Code product.• Successfully launched PaybyPoints program which includes Integration, Signups, Trainings, Promotions and other marketing activities.• Managing and handling “Airport and Railways Lounge Business” including Product Enhancement, Delivery, Business expansion and Relationships.Specialties: Product Delivery ~ Ad & Campaign Operations ~ Program Management ~ Strategic Alliances
Experience
Head Client Implementation
Apr 2021 — Present · Delhi, IN
Collaborated with clients to thoroughly understand their business requirements, translating complex technical needs into clear, actionable solutions.• Designed and proposed scalable product solutions that align with client objectives, leveraging current technological capabilities to meet business goals.• Directed end-to-end client implementation and projects across verticals, ensuring on-time delivery and adherence to SLA and quality benchmarks.• Led a team of Program Managers, fostering collaboration with cross-functional teams including Partnerships, Key Account Management, Technology, Finance, and Marketing to drive successful client onboarding and solution deployment.• Oversaw project governance by conducting regular reviews and executive-level reporting, ensuring transparency and alignment with strategic goals.• Spearheaded high-impact strategic initiatives with the Founders’ Office, resulting in streamlined workflows and measurable organizational efficiency gains.• Established standardized SOPs and developed centralized knowledge repositories to support consistent, high-quality execution and scalable team onboarding.• Managed daily operations across the digital and travel vertical including implementation, customer service, bookings, mystery audits, and data analytics.
Skills
- Program Management
- Supply Chain Management
- Microsoft Excel
- Leadership
- Pdm
- Management
- Project Planning
- Manufacturing
- Vendor Management
- Business Development
- Support
- Mis
- Strategic Partnerships
- Training
- Sharepoint
- Testing
- Relationship Management
- Software Documentation
- Operations Management
- Data Analysis
- Teamwork
- Product Development
- Team Management
- Analysis
- Business Objects
- Process Improvement
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