Amit Kumar Upadhyay
Information Technology Executive @Goodluck Industries Limited
Signup · Get unlimited contacts
WORK HISTORY
Information Technology Executive @Goodluck Industries Limited
Sikandarabad, IN
EDUCATION
Mahavir Institute of Engineering and Technology (MIET), Khurda, Bhubaneswar
Bachelor of Technology
Biju Patnaik University of Technology, Odisha
B.Tech From Computer Science
ABOUT AMIT KUMAR UPADHYAY
Troubleshooting and Support to the Users of the Network/System. Installation and managed user issues Also coordinates with application team. Handling the user call and mails Mail Backup for all the users. Troubleshooting and Support to the Users of the Video wall/System. Installation and managed user issues related to Display, Operating System, Hardware and Networking. Also coordinates with application team. Handling the user call and mails IT Infrastructure Support, Installation, Configuration, troubleshooting, Remote Support. Network related services, Support of Windows. Backup, troubleshooting and rectification of entire Multi-vendor from PC to server range. Spearheading the entire IT related operations as a Senior CSE, encompassing, system administration, networking and client servicing. Instrumental in catering to the support function of Helpdesk services, call management, Spares Management, Maintenance and configuration of lotus notes clients, print services, virus related services, Network related services, Support of Windows. Backup, troubleshooting and rectification of entire Multi vendor from PC to server range Managed the Application Server. Support the business by generating of reports timely and distribute to end-users. Gathered and assessed needs from internal business units; created custom solutions to resolve issues (e.g, system slowdowns, virus outbreaks and process bottlenecks); and developed functional specifications for IT group. Store and Warehouse Deployment. Provide the training for new joiner. Ensuring end to end delivery of projects related to IT Infrastructure, Operations, Security, and Networks etc. Handling Applications Rollouts and Patch Management. Ensuring Customer and business sign off as per the agreed SLA. Accountable for proper process adherence during project execution and delivery. Ensuring timely status reports and dashboards for every running project. Involved into Incident, Problem and Change Management to achieve maximum SLA. Co-ordinating with vendors. Troubleshooting and Support to The Users of the Network Comprising of over 140 Machines (Dell, Lenovo) and Peripherals including Printers. Also coordinates with vendors for the keeping the uptime for the systems of 95%. Handling MPLS line Mail Backup for all the users. Os /application support. New hardware deployment
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.