Amit Kumar Raghuwanshi
Senior Operations & Project Management Professional | ITSM| Lean Six Sigma|Automation DrivenDriving Operational Excellence & Strategic Growth in Global Markets
- Role
- Service Delivery Manager at Cognizant
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Amit Kumar Raghuwanshi
As a Service Delivery Manager with over 15 years of experience, I lead critical initiatives at Cognizant, focusing on IT service management, automation, and operations within the BFS domain. My role involves incident management, release management, problem management, and continuous service improvement to enhance efficiency and client satisfaction. Leveraging tools such as ServiceNow, Unix, Control-M, Informatica, and SQL, I contribute to stabilizing applications and optimizing processes. With a strong foundation in ITIL practices and a Six Sigma Green Belt certification, I prioritize delivering innovative solutions and automations for critical application support. Collaborating with internal and external stakeholders, I focus on driving process improvements, managing critical issues, and ensuring seamless service delivery to align with organizational objectives.
Experience
Service Delivery Manager
Apr 2025 — Present · Pune, IN
Education
Savitribai Phule Pune University
Bachelor of Engineering (B.E.), Information Technology
2005 — 2009
Symbiosis Institute of Management Studies
Master of Business Administration - MBA, Operations Management and Supervision
2018 — 2020
Skills
- Management
- Sql
- Eyeshare
- Itil Process Implementation
- Pl/Sql
- Team Management
- Unix Operating Systems
- Unix
- Windows Server
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