Amit Kumar Pandey

About Amit Kumar Pandey

Executive Biography:An experienced Technical Services Leader in Global Service delivery with a blend of Service Delivery and Digital Transformation experience of 19+ years. In my current role as Associate Director - Delivery Management, managing more than 120 resources and 6 DOMs providing support for platforms like VMware ESXi 6.5 and HPE SimpliVity hyper converge infrastructure (Private cloud) in Kyndryl. Experience in Service Operations, Delivery Management, Project Management, Vendor Management and Complex IT infrastructure planning and Deployments. Understanding of Service management, processes, SLA management, risk management, Quality, BCP and compliance in a Global Operations Centre environment serving Global clients.Technical Forte: MS Azure, IBM Hybrid Cloud, NetApp Storage, VMware, HPE Simplivity, Nutanix, V- Block Cloud, Citrix, Windows & Veritas Storage & Backup products.Core Competencies: Enterprise Architecture: Lead a team of Architects with strong business acumen & thought leadership to help develop IT Solutions including design and modelling of architecture for tools transformation i.e Splunk, Dynatrace etc implementation, Ansible Implementation Ansible Tower: For UNIX patch management & Tanium tool for Windows patch management, maintain and meet agreed SLA, coordination & collaboration within KYNDRYL teams and client teams for compliance activities week on week. Account Management & Stakeholder Management: Excellent interpersonal & communication skills with experience in presenting. Worked in matrix structures building relationship across delivery towers, client organization & vendors to drive results collaboratively. Project & Program Management: Delivered multiple complex and highly technical transformation programs with competing timelines successfully by balancing priorities & delivering outcomes within forecasted timelines. People Management: Develop, recruit, train, mentor and create a high-performance diverse team delivering multiple strategic initiatives. An empathetic leader with genuine focus on people\'s career empowering with active delegation & challenging them with new opportunities Agile Transformation: Implemented Agile for Services at scale establishing KPIs, Visual Kanban boards resulting in visualization of operations, identification & transparency of constraints that helped in reduction of cycle times & overall improvement of utilization & productivity. Lead and driven multiple SIP, DPP’s and CSI (Continual Services Improvement) to drive the proactiveness to ensure error free delivery

Experience

1. Associate Director - Sre Delivery Management

   Kyndryl

   Sep 2021 — Present · Noida, IN

Education

• Motivational Pathway

  B.Tech., Electronics and Communication

  2002 — 2006

• MVN Inter College Unchahar

  Itermediate, Physical Sciences

  1998 — 2001

Skills

• Netapp
• San
• Data Center
• Storage Area Networks
• Citrix Metaframe
• Compuware Vantage
• Pre-Sales
• Citrix
• Infrastructure
• Active Directory
• Unix
• Windows Server
• Troubleshooting
• Microsoft Windows Server 2003, 2008
• Citrix Xen Server 6.0
• Hp
• Operating Systems
• Technical Service Delivery
• Rhel
• Backup
• Team Management
• Vmware Vsphere
• Virtualization
• Vmware Esx
• Vendor Management
• Switches
• Linux
• IT Service Management
• Technical Delivery Manager
• Storage
• Technical Planning
• Hp Products
• High Availability
• Service Delivery
• Management
• Smvi and Ossv Backup in Netapp
• Vmware
• Technical Analysis
• Solution Architecture
• Windows