Amit Kumar K
Strategic Leader | PMP | IITIL | 19+ years | Project Management | Building High-Performance Teams | Leading High-Performance Teams | Applied Data Science with Python | ML | DL | Gen AI | Prompt Eng
- Role
- Senior Advisor, Project Program Management at Dell Technologies
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Amit Kumar K
As a Technical Support Manager I at Dell Technologies, I lead and nurture a multi-skilled team that provides world-class technical support to our loyal customers. I have 17+ years of experience in the IT industry, with 12+ years as a manager, and I hold ITIL Foundation and Intermediate certificates in IT Service Operation.I am passionate about improving customer experience, reducing escalations, and simplifying processes through automation. I have a track record of delivering operational excellence in key organizational metrics, such as customer satisfaction, issue resolution, and productivity. I am also an inspiring mentor and coach, who engages with people and helps them grow and thrive. I am always ready to face challenges, solve problems, and manage crises with confidence and creativity.
Experience
Senior Advisor, Project Program Management
Nov 2024 — Present · Bangalore, IN
Defined project scope, goals, and deliverables for high-profile projects.• Coordinated resources and teams effectively to ensure project success.• Managed communication with clients, sponsors, and stakeholders.• Identified potential project risks and developed mitigation strategies.
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