Amit Kumar Jha

About Amit Kumar Jha

As a seasoned Customer Success Manager/Leader at Oracle, I bring 17+ years of diverse experience in driving customer satisfaction, retention, and revenue growth. My career has been marked by a strong focus on strategic planning, customer engagement, and team development, leading to consistent recognition as the MVP in Oracle for three consecutive years-Q4 (FY22, FY23, FY24), Best Team Award Q3-(FY23,FY24) & Q4-FY25- Best Team and Adoption Accelerator Award with 93% Hit Ratio.H1-FY26- Accelerator Award-92%At Oracle, I lead a team of Customer Success Managers, overseeing signature portfolios and managing Large and growing key accounts. My role involves developing and executing comprehensive customer success strategies, which have resulted in significant improvements in customer satisfaction and retention, as well as revenue growth through upsell and cross-sell opportunities.My expertise spans across customer success strategy development, training, and curriculum development, with a deep understanding of HCM,SCM and Procurement, ERP, CRM and Oracle Cloud solutions. I have a proven track record in managing cross-functional teams, driving partner engagement programs, and delivering value to stakeholders at all levels, including C-suite executives.I am passionate about leveraging my strategic mindset, technical expertise, and relationship-building skills to deliver exceptional value to my customers and contribute to the overall success of my organization.Let\'s connect if you\'re interested in discussing customer success strategies, Oracle Cloud solutions, or opportunities for collaboration!Speeding up the value proposition of Oracle Product stack with digital change management. Taking care of product well-being of customer.The organization benefits from my expertise in guiding learning adoption and driving digital transformation, culminating in successful renewals and high customer satisfaction. With the help of cross-functional collaboration, we\'ve cemented Oracle\'s reputation for innovation and partnership in the enterprise tech space.

Experience

1. Senior Manager - Css Learning Adoption & Renewals

   Oracle

   Feb 2022 — Present · Bengaluru, IN

   Oracle\'s Customer Success organization enables our customers to achieve the highest business value and profit from their investment in Oracle Cloud.As Principal Consultant at Oracle, I spearhead the strategic cloud adoption and customer success initiatives, reinforcing our mission to deliver unparalleled value from Oracle Cloud investments. Our approach, which has garnered multiple team awards, showcases a blend of opportunity management, program strategy, and customer advocacy.Speeding up the value proposition of Oracle Product stack with digital change management. Taking care of product well-being of customer.Define and Optimize Customer LifecycleKey achievements:> Q3-FY2021 -MVP> Q1-FY2022 -Trailblazer> Q4-FY2022 -MVP> Q1-FY2023 -Customer-Centricity Award: Awarded by SVP-Damien Carey > Q3-FY2023- MVP> Q3-FY2023-Best Team Award> Q4-FY2023-MVP> Q3-FY2024-Best Team AwardQ4-FY2024-MVPQ3-FY2025-MVP

Education

• Manipal Academy of Higher Education

  BCA, Computer Science

• Central Board of Secondary Education

  10+2, PCM

• Central Board of Secondary Education

  10

• Birla Institute of Technology, Mesra

  Master of Computer Applications (M.C.A.), Computer Programming, Specific Applications

  2003 — 2006

• Birla Institute of Management Technology (BIMTECH)

  Post Graduate Diploma in Management-MBA, Marketing And Operations