Amit Kumar Gupta

About Amit Kumar Gupta

With a positive mindset and the courage to pursue them, all dreams are within reach. This quote has found its practical manifestation in my efforts and my progressive track record. I spearheaded a highly effective cross-sell initiative that has significantly bolstered the company\'s profit and loss statement, contributing a substantial and impressive amount to the overall financial performance. With a stellar track record of achievements and award-winning success, I specialized in delivering unparalleled customer service, igniting transformative leadership, and pioneering strategic initiatives to propel business growth to unprecedented heights.Throughout my career, I have demonstrated a steadfast commitment to excellence, consistently achieving and exceeding business objectives. What sets me at par is my ability in turning adversities into achievements and putting forth the organization on a roll journey. I excel in streamlining corporate planning processes and spearheading process improvement initiatives. My expertise lies in driving resource optimization efforts, implementing new systems, and introducing innovative processes to enhance operational efficiency. I led by example, mentored & motivated branch staff to excel, fostered a culture of high performance and commitment to achieve performance targets and KPIs. Beyond my professional endeavors, I\'m deeply passionate about numismatics and philately, finding joy and fulfillment in exploring these fascinating hobbies. In my approach to leadership, I prioritize fostering strong team dynamics, adaptability to change, and leading by example. I firmly believe in the power of dreaming big while remaining committed to achieving tangible results, driven by a steadfast belief in the value of one\'s pursuits. Connect with me at: a••••••••@hotmail.comSPECIALTIES Strategic Planning & Decision Making P&L Management Branch Management Business Development & Expansion Credit Administration Customer Service Excellence Operational EfficiencyProductivity Optimization Cross-Selling Strategies Change-Driving Leadership Profit Growth Team Building & Leadership

Experience

1. Sr Head- Consumer Branch Operations & Service

   Bajaj Finserv

   Nov 2023 — Present · New Delhi, IN

   I have swiftly ascended through the ranks, earned rapid promotions and transitioned seamlessly across diverse roles within the organization, from Regional Head to challenging positions spanning various verticals. My responsibilities encapsulate providing visionary leadership & direction to the branch operations and customer service teams, thus aligning their efforts with the organization\'s overarching goals and objectives.As the overseer of all branch operations, I am also accountable for vigilant monitoring of daily operations, steering initiatives to enhance operational efficiency, and managing credit assessments & approvals with a keen eye for detail, ensuring strict adherence to company policies and effectively mitigating credit risk. In pursuit of strategic growth, I developed & presented Annual Operating Plans (AOPs), meticulously tailored to align with organizational objectives and drive transformative expansion. I am highly successful in driving team development endeavors, championed growth initiatives to minimize attrition and cultivated a high-performance culture, led to the achievement of the lowest attrition rate company-wide relative to the total workforce. Through innovative strategies, I dexterously worked towards reducing operational costs by 10%, driving efficiency and bolstering the bottom line.I am an advocate for technological advancement, along with adoption of E-mandate and E-KYC processes to streamline operations, enhance compliance, and ensure error-free transactions. My strategic vision includes aiming to decrease walk-in customers at branches by 10% through proactive diversion to digital platforms, prioritizing convenience and accessibility for our valued clientele.

Education

• Indian Institute of Management Ahmedabad

  MEP, Business Administration and Management, General

  2001 — 2002

• IBS New Delhi

  PGDBA, Finance, General

• IET, Lucknow

  Bachelor of Technology (B.Tech.), Civil Engineering

• ICFAI

  Diploma in Business & Finance, Finance

• Indian Institute of Management, Calcutta

  PLAM-V Programme, Business Administration and Management, General

  2012 — 2013

Skills

• Management
• Credit
• Relationship Management
• Credit Analysis
• Retail Banking
• Banking
• Risk Management
• Team Management
• Mis
• Credit Risk