Amit Kumar Banerji

About Amit Kumar Banerji

Senior operations professional with experience of over 15 years in overall HR,operations management, Vendor management and Business Development in the E Commerce, BPO and KPO industry. Strategic leader, proficient in devising and implementing organization wide business strategies basis strengths, weaknesses, competitors and new business opportunities. Combine people management skills with deep industry experience to improve employee engagement, efficiency and reduce attrition. Provide leadership to achieve business goals with focus on cost optimization, performance enhancement and operational effectiveness.

Experience

1. Operations and Business Head

   Raqqs

   Feb 2015 — Present · IN

   RAQQS uses surveys, interviews, and observation to conduct a comprehensive service audit. Through six sigma module we monitor Key Performance Indicators at 3-week intervals, adjusting strategies as needed.We will help Acquire new leads - Begin by attracting leads to your website by generating engaging content that can be shared throughout your various marketing channels.Nurture Existing Leads - Once a lead is a part of your CMS or email list, it is important to continually nurture them to ensure they move through the sales funnel when the time is right or to encourage another purchase.Score each lead - Scoring leads allows your business to understand which leads in your system are more valuable than others.Pass along leads to sales - Setting the different stages in your own lead management process is important for the continually flow of leads from beginning to end of the sales funnel.

Education

• Mangalore University

  BHM, Hotel Management

  1999 — 2002