Amit Kumar

About Amit Kumar

Senior IT leader passionate about fostering team growth, leveraging cutting-edge technology, and delivering exceptional quality. Over two decades of industry experience, with a specialized focus on credit card issuing & acquiring spanning 17 years. Committed to driving excellence through the swift adoption of technological advancements, continuous team empowerment, and strategic collaborations with global business stakeholders.In my current role as Global Service Management Lead – Application & Infra Level 1 IT Operations, I am spearheading the foundational RTB shared services across the bank, ensuring robust service operations on a grand scale. Demonstrated success in service transition, stabilization of new initiatives, and the strategic consolidation and transformation of technology functions. Proficient in a diverse array of technologies including execution of AIOps strategy.

Experience

1. Director - Group Technology Service Management

   Barclays

   Nov 2018 — Present · Pune, IN

   Global Head of Unified Level-1 (L1) IT Operations for Application & Infrastructure and Head of IT Operations APAC.Accountable for leading an exciting and fast paced transformational journey, to deliver a consistent foundation production support service delivery model across Barclays.Previous role: Head of GTSM - Fraud TechnologyHead of GTSM - Robotic Process AutomationHead of GTSM - Connected PlatformsHead of GTSM India - Consumer Banking & PaymentsConsolidating and transforming Group technology service management (GTSM) with a customer centric mind-set thus ensuring readiness for future technologies to accelerate business growth.Building strong foundations and creating capacity by leading a highly motivated and multi-skilled workforce.

Education

• Magadh University

  BE

  1996 — 2000

Skills

• Strategic Planning
• Cost Reduction
• Outsourcing
• Websphere
• Project Management
• Technical Leadership
• Java
• Project Delivery
• IT Strategy
• Application Performance Management
• Governance
• Program Management
• IT Operations
• Credit Cards
• Risk Management
• Team Management
• Java Enterprise Edition
• Global Cross-Functional Team Leadership
• Management
• Payment Systems
• Unix
• Service Delivery
• IT Service Management
• Business Analysis
• Global Delivery
• Collaborative Problem Solving
• Change Management
• Financial Services
• Crm
• Itil
• Colleague Development
• Protecting Operational Services
• Interpersonal Communication
• Integration
• Driving Technology Strategies
• Workforce Planning
• Process Rationalization
• Facilitating Change
• Stakeholder Management