Amit Kumar
Service Delivery Manager at Millennium Automation & Systems Ltd
- Role
- Service Delivery Manager at Millennium Automation & Systems Ltd
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Amit Kumar
With 24+Years of rich hand Experience in end-to-end support function, I would hold a key…
Experience
Service Delivery Manager
Millennium Automation & Systems Ltd
May 2025 — Present · New Delhi, IN
Managed PAN India service delivery for Government/PSUs/Defence clients, ensuring strict adherence to SLAs and on-time execution of services. Streamlined processes to boost operational efficiency and guarantee the timely delivery of commitments. Led escalation management, promptly addressing customer concerns and implementing corrective actions to maintain satisfaction. Collaborated with internal teams to ensure smooth and consistent service delivery and resolve issues proactively. Drove business growth by expanding service offerings with existing clients and identifying new opportunities for expansion. Oversaw resource deployment, transition planning, and setup of delivery modules for new clients, ensuring alignment with SLAs and customer expectations. Ensured timely billing and payment collections, supporting healthy cash flow management. Improved customer satisfaction through data analysis and consistent delivery that met or exceeded client expectations. Conducted regular performance reviews with internal teams and leadership to drive continuous improvement in service quality and support. Managed end-to-end service delivery operations, including vendor and logistics management,ensuring seamless operations.
Education
CHURCH OF SCIENTOLOGY
ART OF SELLING COURCE
CHURCH OF SCIENTOLOGY
SUCCESS THROUGH COMMUNICATION
Board of Technical Education New Delhi
Diploma in Electronics and Communcation
1998 — 2001
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.