Amit Kumar

About Amit Kumar

Amit is a seasoned professional with over 13 years of multifaceted experience in Operations, Logistics, Forecasting, Inventory Planning, and Installation Services. Leveraging a robust background in both Engineering and Business Administration from prestigious institutions like Purdue University and BITS Pilani, I\'ve consistently driven transformative initiatives at Amazon, India, where I\'ve excelled in roles ranging from Senior Program Manager to Operations/Area Manager. My tenure has been defined by orchestrating nationwide projects, revolutionizing inventory forecasting for diverse service categories, and crafting innovative solutions that optimize efficiency while enhancing customer experiences. Noteworthy accomplishments include significantly reducing installation wait times, implementing safety initiatives that drove remarkable productivity gains, and spearheading strategic projects resulting in substantial cost savings and operational efficiencies. With a track record of success in diverse operational landscapes, I thrive on challenges, continuously seek improvement, and bring an innovative edge to every endeavor.

Experience

1. Senior Program Manager - Inventory Forecasting and Planning - (Amazon Home Services)

   Amazon

   May 2021 — Present · Bengaluru, IN

   Managed PAN India inventory forecasting and planning (technician requirement) for 21 categories across different service types, which includes installation, troubleshooting and manufacture warranty. • Enabled Same Day Service across top 34 cities to offer same day installation experience to customers for 8% of the total service orders with 4.6 stars rated service experience without incurring any additional cost.• Led the project to enable Automated Intelligent Assignment (AIA) for troubleshooting services, which resulted in 0.4 days improvement in the speed of service offered to the customers. Next day service completion improved from 25% to 58%.• Revamped PAN India coverage area definitions and created 96 new cluster cities to reduce travel limit for Tx from 200 KM to less than 30 KM. This resulted in lower installation cost and faster installation service for customers.• Reduced installation wait time for customers from 2.9 days to less than 1.8 days, while providing same day installation in 35% for total service requests.• Enabled Dynamic Triggered based Scheduling (DTS) to reduce installation wait time for customers from 4.2 days to 2.4 days in cases product got delivered to the customers earlier than promised delivery date.• Reduced the time between order date and first service slot visible to the customers during check-out for installation services from 24 hrs. to 18 hrs. and for troubleshooting services from 39 hrs. to 24 hrs, thereby ensuring faster installation promise for the customers

Education

• Purdue University

  Master of Business Administration (MBA), Operations, Supply Chain and Strategy

  2014 — 2016

• Birla Institute of Technology and Science, Pilani

  B.S in Marine Engineering, Naval Architecture and Marine Engineering

  2003 — 2007