Amit Kumar
Manager II WFM
- Role
- Manager Ii Wokforce Management at Concentrix
- Location
- West Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Amit Kumar
13 years of experience in Data Analytics, Planning, Forecasting and Operations, experience in dealing with varied industry clients- Working with a team which is entrusted with the responsibility of providing End to End WFM solution- Managing capacity plan/recruitment training etc. to ensure maximization of revenue and business growth - Analyze historical data for Client volumes or Agent line requirements on complex projects and work with the Management Team, Scheduling Team and Client Services to gather staffing requirements, thresholds (overhead, time off, overtime, absences, etc.)- Support forecasting, capacity planning and scheduling on strategy and performance on multiple accounts which are complex in nature - Develop parameters to provide forecasts, capacity plans and agent schedules that meet both client requirements and program objectives for employee retention and satisfaction
Experience
Manager Ii Wokforce Management
Apr 2025 — Present · Gurugram, IN
Education
Kanpur University, India
Bachelor of Arts - BA
2006 — 2008
Skills
- Operations Management
- Call Center
- Bpo
- Team Management
- Mis
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